Privacy Policy

Last Updated: April 13, 2026

SWISS HEALTH CARE ("we," "us," or "our") is committed to protecting the privacy and security of your personal and health information. This Privacy Policy describes how we collect, use, disclose, and safeguard your information when you visit our website, use our patient portal, book appointments, or use any of our medical services.

1. Information We Collect

We may collect information about you in a variety of ways. The information we may collect on the Site includes:

Personal Data

Personally identifiable information, such as your name, shipping address, email address, and telephone number, and demographic information, such as your age, gender, and date of birth, that you voluntarily give to us when you register with the site or our patient portal, or when you book an appointment.

Personal Health Information (PHI)

As a medical facility, we collect sensitive health information necessary to provide you with care. This includes:

• Information about medical services you request (e.g., laboratory tests, ultrasound scans).
• Medical history, symptoms, or notes you provide when booking an appointment.
• Test results, medical records, and diagnostic images generated during your care.
• Payment information for services rendered.

Contact Form Data

When you use our contact form, we collect your name, email address, phone number (optional), and the message you send to us in order to respond to your inquiry.

Derivative Data

Information our servers automatically collect when you access the Site, such as your IP address, your browser type, your operating system, your access times, and the pages you have viewed directly before and after accessing the Site. We may also use third-party services like Google Maps, which may collect location data.

2. How We Use Your Information

Having accurate information about you permits us to provide you with a smooth, efficient, and customized experience. Specifically, we may use information collected about you to:

• Provide and manage your medical care, including scheduling appointments and delivering test results.
• Create and manage your account and patient portal.
• Process payments and prevent fraudulent transactions.
• Communicate with you regarding your appointments, test results, or inquiries.
• Respond to your contact form submissions or customer service requests.
• Comply with our legal and regulatory obligations, including medical record-keeping laws.
• Monitor and analyze usage and trends to improve our website and service offerings.

3. Disclosure of Your Information

We are deeply committed to maintaining the confidentiality of your Personal Health Information. We do not sell, trade, or rent your personal information to others. We may share information we have collected about you in certain situations:

By Law or to Protect Rights

If we believe the release of information about you is necessary to respond to legal process, to investigate or remedy potential violations of our policies, or to protect the rights, property, and safety of others, we may share your information as permitted or required by any applicable law, rule, or regulation in Nigeria.

Authorizd Medical Staff

Your Personal Health Information will be accessible to our authorized doctors, nurses, laboratory staff, and administrators on a strict need-to-know basis for the sole purpose of providing your medical care.

Third-Party Service Providers

We may share your information with third parties that perform services for us or on our behalf, including payment processing, data analysis, and email delivery. These providers will only have access to the information necessary to perform their duties and are obligated to protect your data.

4. Data Security

We use administrative, technical, and physical security measures to help protect your personal information. This includes the use of Secure Sockets Layer (SSL) technology, access controls for our staff, and encrypted password storage. While we have taken reasonable steps to secure the personal information you provide to us, please be aware that despite our efforts, no security measures are perfect or impenetrable, and no method of data transmission can be guaranteed against any interception or other type of misuse.

5. Data Retention

We will retain your Personal Health Information for as long as required by Nigerian law governing medical records. Personal data collected for other purposes (such as contact form inquiries) will be retained only for as long as necessary to fulfill the purpose for which it was collected or to resolve disputes.

6. Your Rights

You have certain rights regarding your personal and health information. These rights include:

• Right to Access: You have the right to access your medical records and personal data, which is available through our secure patient portal.
• Right to Correction: You have the right to request the correction of any inaccurate personal information we hold about you.
• Right to Deletion: You may request the deletion of your personal data, such as your website account. Please note that we are legally required to retain medical records for a specific period and cannot delete them upon request.

To exercise any of these rights, please contact us using the information provided below.

7. Third-Party Websites

Our website may contain links to third-party websites and applications of interest, including Google Maps. Once you have used these links to leave our Site, any information you provide to these third parties is not covered by this Privacy Policy, and we cannot guarantee the safety and privacy of your information.

8. Children's Privacy

Our services are not directed to children under the age of 18 without verifiable parental consent. If you become aware that we have collected personal data from a minor without parental consent, please contact us immediately so we can take appropriate action.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date at the top. We encourage you to review this Privacy Policy periodically for any changes.

10. Contact Us

If you have questions or comments about this Privacy Policy, please contact us at:

SWISS HEALTH CARE
4 Frank Apokwu Cres, DBS Rd
Opposite South End Event Center
Asaba, Delta 320241
Email: info@swisshealthcarenigeria.com
Phone: +234 812 332 8122